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Ordering Info + FAQ
Shop our beer, spirits, cocktails, non-alc, energy drinks and merch on our online store, and our Delivery Team will take it from there! Please note, delivery schedules are different depending on where you live. Our order minimum is $50* and someone 19+ with a valid ID must be home to receive the order.
Don't hesitate to email us at doorstepdelivery@collectiveartsbrewing.com if you have any questions about your order or our delivery service.
HOLIDAY DELIVERY INTERRUPTION
Our Delivery Partner's offices will be closed on December 25th & 26th, as well as January 1st in celebration of the holidays. Please note the following Express Delivery changes:
- All orders received by 2pm on Tuesday December 24th will be scheduled for delivery on Friday December 27th for all Thursday and Friday delivery zones.
- All orders received by 2pm on Tuesday December 31st will be scheduled for delivery on Thursday January 2nd for all Thursday delivery zones.
- All Tuesday and Wednesday delivery zone orders received by 2pm on Monday December 23rd will be delivered on Tuesday December 24th.
- All Tuesday and Wednesday delivery zone orders received by 2pm on Monday December 30th will be delivered on Tuesday December 31st.
EXPRESS DELIVERY SCHEDULE
Use our Delivery Schedule Map below to locate your address and its corresponding delivery window. If you are seeing multiple delivery zones at checkout, the map will confirm which one applies to your Postal Code. If your Postal Code is within one of our zones but your seeing Courier shipping rates at checkout, send us an email so we can investigate.
Tuesday-Saturday: Toronto Core (between the 427 & Victoria Park Ave, South of the 407)
Tuesday, Thursday & Saturday: Hamilton (includes Ancaster, Dundas, and Waterdown), Burlington, Oakville, Mississauga, Scarborough, Markham, Brampton, Vaughan
Wednesday & Friday: Kitchener, Waterloo, Cambridge, Georgetown, Guelph, Brantford, London, Woodstock, Paris, Stoney Creek, Grimsby, St Catharines, Milton, Niagara Falls, Welland, Woodstock, and Niagara Region
Wednesday, Thursday & Friday: Ottawa
Tuesday only: Calendon, Bolton
Wednesday only: Uxbridge, Kawartha Lakes, Whitchurch-Stoufville, Port Perry, Lindsay
Thursday only: Prince Edward County, Muskoka, Huntsville, Newmarket, King City, Aurora, East of Ottawa (Kemptville to Hawkesbury), Chatham, Windsor
Friday only: Barrie, Collingwood, Owen Sound, Oshawa, Peterborough, West of Ottawa (Renfrew to Kemptville), South of Ottawa (Kemptville to Mallorytown)
EXPRESS DELIVERY INFO
Delivery fee: $5.99 flat rate, free on orders of at least $150
Deliveries: Monday–Saturday (specific delivery days vary by region, info above)
Order before 2PM the day before the scheduled delivery day for your area. Orders received later than 2PM will be delivered the following delivery day. For example, an order for Hamilton placed later than 2PM on Monday will be delivered on Thursday.
REST OF ONTARIO
Shipping fee: Calculated at check out based on UPS rates for your location and the size of your order
Deliveries: Monday–Friday, 9 AM–5 PM
Orders arrive in 2-5 business days
DOORSTEP DELIVERY FAQ
If you are seeing multiple Shipping Methods at checkout, it's because your Postal Code straddles 1 or more Delivery Zones. Search your address in the map above to learn which is the most accurate Shipping Method.
Some Postal Codes straddle our Delivery Zone borders. If this is the case, and your Postal Code is within a zone, please send us an email so we can investigate/fix the issue.
As inflation and gas prices have risen over the last few months, we have seen a significant increase in the costs associated with shipping orders by courier and unfortunately a flat-rate shipping fee throughout Ontario is just no longer feasible. Shipping fees for deliveries to areas serviced by UPS are now calculated dynamically based on UPS rates for your location and the size of your order.
Once your order has shipped, you will receive a tracking number from UPS to help you better anticipate your order’s arrival. You can track your order using this number through the UPS website.
The “arriving soon” email is to let you know your order has begun shipping! You can expect the usual delivery times outlined in the confirmation email which you will receive once your order is placed.
To keep everyone as safe as possible and ensure we are properly verifying IDs, our drivers can only go as far as the lobby or the front door of your building. Please come down and meet the driver when they arrive. We can only leave your package with a concierge/front desk if you send a picture of your ID to our customer service team or leave your ID with the person who will be holding on to your package for you.
No, unfortunately not. We need to verify that you’re 19+ and ensure your order isn’t left unattended, so we can only deliver to a house, apartment building, or business.
Our gins and canned cocktails are legally required to be sold with a food item. To make things as simple as possible, we automatically add a $1 snack to any order that includes gin or canned cocktails.
Unfortunately, we are unable to alter your order once it is finalized at checkout. This means we cannot add or remove any items once your card has been charged.
Someone 19+ must be home for us to complete the delivery. We cannot leave packages unattended on a porch, deck, back step, in a lobby, etc. We need to make sure it gets taken inside by someone of legal drinking age. If you're running late or realize you won't be home, we're happy to leave your delivery with a neighbour, provided of course that they're 19+ (we would also appreciate you giving them a heads up as well).
You can reach us through our Contact page, online chat icon, or email!
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